Outsourced Customer Services

 

Building richer experiences and deeper relationships with customers"  

Fin-Tech company has typically grown from its early customers with its core Technology Team.  As company grows with more new customers, the Core Technology Team may find itself continued to be occupied with incidents and issues from the early customer projects.  At the same time, Management may not have visibility of the customer support issues at hand to assess and manage its resources and implementation.

 

Melioris helps to design, implement  and operate the customer service through:

  • Using Zendesk, a leading edge customer support management and  tracking solution

  • Allowing customers to send incidents based on their preferred channels (Omni- channel) 

  • Manage Tier 1 support and liaise with Tier 2

  • Develop and streamline internal processes and documentation , including knowledge base

  • Continuous improvements to allow for scale

 

Melioris Benefits & Approach 

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  • Management has better visibility of support issues at hand

  • Technology Team can focus more on core activities like product development and new project implementation

  • Providing richer customer experiences

  • Company can scale and build deeper relationships with customers

 

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Corporate Headquarters

81 Ubi Avenue 4, #07-11/12 UB One, Singapore 408830

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