Achieve Omni-channel Tracking to deliver Great Customer Experience
Providing customers with excellent customer services through omni-channel modes and using an integrated approach. Precise tracking of customers related feedback and tracking to ensure prompt handling and proper escalation procedures for attention.
Our service is designed to pivot towards delivering great customer experiences and building deep relationship with customers.
Getting Best in Class "Customer Service" at Cost-Effective Fees
Cloud Customer-centric Solution
Rapid implementation of award winning "best-in-class" customers centric solution
Prompt Escalations
Resolve customers issues promptly through proper and rapid escalations
Control
Full control of business processes through use of cloud-based systems
Security Requirements
Meet security controls (eg systems, documents, access) and audit requirements
Specialist Support
Rapid scaling through implementation of flexible trained workforce
Regional Support
Experience in Support for operations in Asia and SEA region for MNCs
Suitable Industries for Outsourced Customer Service
Technology Startups
Fintech
Shared Services
Delivering Great Customer Services
"Building richer experiences and deeper relationships with customers"
As company grows with more new customers, a company may find itself continued to be occupied with incidents and issues from the early customer projects. At the same time, Management may not have visibility of the customer support issues at hand to assess and manage its resources and implementation.
Melioris helps to design, implement and operate the customer service through:
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Using Zendesk, a leading edge customer support management and tracking solution
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Allowing customers to send incidents based on their preferred channels (Omni- channel)
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Manage Tier 1 support and liaise with Tier 2
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Develop and streamline internal processes and documentation, including knowledge base
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Continuous improvements to allow for scale
Melioris Benefits & Approach:
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Management has better visibility of support issues at hand
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Technology Team can focus more on core activities like product development and new project implementation
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Providing richer customer experiences
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Company can scale and build deeper relationships with customers
Testimonial From Clients
OneConnect Financial Technology (Singapore)
Kenny Lee
Chief Financial Officer
The Melioris team were able to collaborate swiftly with us to design a best-practice platform for us to facilitate efficient and effective customer support. Their reliability, commitment to excellent service and results-driven approach are why we highly recommend their services and continue to engage them.
Partners
Zendesk
Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.