Customer Services

Achieve Omni-channel Tracking to deliver Great Customer Experience

Providing customers with excellent customer services through omni-channel modes and using an integrated approach.  Precise tracking of customers related feedback and tracking to ensure prompt handling and proper escalation procedures for attention.

Our service is designed to pivot towards delivering great customer experiences and building deep relationship with customers.

 

Getting Best in Class "Customer Service" at Cost-Effective Fees

Cloud Customer-centric Solution

Rapid implementation of award winning "best-in-class" customers centric solution

Prompt Escalations

Resolve customers issues promptly through proper and rapid escalations

Control

Full control of business processes through use of cloud-based systems

Security Requirements

Meet security controls (eg systems, documents, access) and audit requirements

Specialist Support

Rapid scaling through implementation of flexible trained workforce

Regional Support

Experience in Support for operations in Asia and SEA region for MNCs

Suitable Industries for Outsourced Customer Service

Technology Startups
Technology Startups
Fintech
Fintech
Shared Services
Shared Services
 

Delivering Great Customer Services

Delivering Great Customer Services

"Building richer experiences and deeper relationships with customers"  

Fin-Tech company has typically grown from its early customers with its core Technology Team.  As company grows with more new customers, the Core Technology Team may find itself continued to be occupied with incidents and issues from the early customer projects.  At the same time, Management may not have visibility of the customer support issues at hand to assess and manage its resources and implementation.

Melioris helps to design, implement  and operate the customer service through:

  • Using Zendesk, a leading edge customer support management and tracking solution

  • Allowing customers to send incidents based on their preferred channels (Omni- channel) 

  • Manage Tier 1 support and liaise with Tier 2

  • Develop and streamline internal processes and documentation, including knowledge base

  • Continuous improvements to allow for scale

Melioris Benefits & Approach:

  • Management has better visibility of support issues at hand

  • Technology Team can focus more on core activities like product development and new project implementation

  • Providing richer customer experiences

  • Company can scale and build deeper relationships with customers

 

Partners

Zendesk
Zendesk

Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.