MNCs

A Trusted Partner for your Business Processes for MNCs

Outsource your business processes with local support in Asia and SEA region. Supported by a team of experienced business process specialists in credit, claims & rebates, customer services.

Outsource yet have complete visibility and control. Local language and support to your customers and partners. Use of latest cloud-based solutions for secured business processes to meet corporate requirements including security.

 

Transparent Pricing with Clear Accountability for Long Term Partnership

We work with our large enterprise customers with a base pricing with incentives of achievement of targets (eg SLAs).

Accountability

Regular reporting of SLAs performance of service

Reduce labor Issues

Reduce labor issues with flexible arrangements to reduce costs

Control

Full control of business processes through use of cloud-based systems

Security Requirements

Meet security controls (eg systems, documents, access) and audit requirements

Scaling

Rapid scaling through implementation of flexible workforce

Regional Support

Experience in Support for operations in Asia and SEA region for MNCs

BPO Service Coverage

BPO Services

1

Sales Collections

Sales Collections

Our Sales Collections process involves the "Invoice to Collect" process including:

  • Billing & Invoicing preparation

  • Statements printing

  • Billing and statements sending

  • Accounts Reconciliation

  • Dispute Resolutions

  • Receipting

  • SLAs monitoring and performance monitoring

  • Monthly reporting and analytics of operations

  • Periodic meetings on process improvements

BPO Services

2

Claims & Rebates

Claims & Rebates

Claims and Rebates involves the processing of B2B incentives or promotion rebates for large enterprises for their sales partners including:

  • Creation of Sales or Partners Incentives program to drive sales

  • Receipt of submission of claims by partners 

  • Verification against program databases

  • Checking for completeness of documents submitted

  • Validation against program rules of incentives program

  • Flagging inconsistent or fraudulent claims

  • Preparation of payment listing to clients

  • Preparation of payment files to process e-payments to partners

BPO Services

3

Customer Service

Customer Service

Outsource Customer Service involves helping enterprises with customer feedback and customers issues tracking, monitoring and following up to meet customer satisfaction, including:

  • Implementation of award winning customer service solution

  • Setup of customers and onboarding into solution

  • Setup of customer escalation rules

  • Creation of omni-channel for customers interaction (eg email, whatsapp)

  • Prioritising, monitoring and flagging customer issues

  • Monthly reporting of statistics relating to customers services

  • Monthly reporting and analytics of operations

  • Periodic meetings on process improvements

Payroll Services

Payroll Services

1

Monthly Recurring

Monthly Recurring

No. of Headcount

150

Monthly fee (SGD)

Waived

One time Setup Fee (SGD)

Quarterly

Payment

Payroll service for MNCs include:

  • Understand, design and setup payroll process and configuration

  • Onboard new staff

  • Manage resignations

  • Monthly Payroll processing – single & multiple run

  • Payment Files

  • Customized Reports including GL report

  • Submission to CPF

  • Self-service - including E-payslip

  • IR8A submission

  • Setup, usage and administration of leave system

  • NS Claims

Payroll Services

2

Ad-hoc Services

Ad-hoc Services

Ad-hoc Payroll services include:

  • Employment Pass Applications

  • Dependent Pass Applications

  • Letter of Consent Applications

 

What Enterprise Clients are saying about our BPO services?

Johnson & Johnson Vision Care

Chu, Yi-Ching

Finance

The Melioris team displayed excellent commitment to make the transition and go live as smooth as possible. They are flexible and adaptable in the service delivery and actively solicit team’s feedback on improvement areas. The DSO improved dramatically and back on track within 3 months.

Hewlett-Packard Asia Pacific

Wah Ti-King

APJ Claims Operations Manager

We have engaged Melioris as our financial claims processing agency for 4 countries in Asia Pacific, namely Indonesia, Thailand, Philippines and Vietnam. The company has proven itself to be very responsive to HP’s needs and also understanding of HP’s business culture and working environment. We are highly impressed with the professionalism and diligence displayed by Melioris in their provision of BPO services. We value them as an important trusted value-added business partner to our company.

Essilor Singapore

Jason Teo

General Manager

In our collaboration with Melioris for the past 3 years, the team has exhibited strong ownership and collaborative spirit.  While challenges were faced along the way, the Melioris Team has always been very open and receptive to discuss and quickly put an action in place to resolve issues and has been regarded as a valued partner to our company.