Achieve Agility for Ramp Up for Fintech Companies

Achieve excellent outsourced process with local customers and partners support at cost-effective fees. Gain full control over your process through SLAs.

Utilising modern cloud based system to provide Fintech companies the necessary performance metrics to monitor your process on an on-going basis and achieve satisfied customers and partners.

Fintech
 

Getting Best in Class Process at Cost-Effective Pricing for Fintech Companies

Cloud Customer-centric Solution

Rapid implementation of award winning "best-in-class" customers centric solution

Prompt Escalations

Resolve customers issues promptly through proper and rapid escalations

Control

Full control of business processes through use of cloud-based systems

Security Requirements

Meet security controls (eg systems, documents, access) and audit requirements

Specialist Support

Rapid scaling through implementation of flexible trained workforce

Regional Support

Experience in Support for operations in Asia and SEA region for MNCs

Service Offerings for Fintech Companies

Outsourced

1

Sales Collections

Sales Collections

Our Sales Collections process involves the "Invoice to Collect" process including:

  • Billing & Invoicing preparation

  • Statements printing

  • Billing and statements sending

  • Accounts Reconciliation

  • Dispute Resolutions

  • Receipting

  • SLAs monitoring and performance monitoring

  • Monthly reporting and analytics of operations

  • Periodic meetings on process improvements

Outsourced

2

Customer Service

Customer Service

Outsource Customer Service involves helping enterprises with customer feedback and customers issues tracking, monitoring and following up to meet customer satisfaction, including:

  • Implementation of award winning customer service solution

  • Setup of customers and onboarding into solution

  • Setup of customer escalation rules

  • Creation of omni-channel for customers interaction (eg email, whatsapp)

  • Prioritising, monitoring and flagging customer issues

  • Monthly reporting of statistics relating to customers services

  • Monthly reporting and analytics of operations

  • Periodic meetings on process improvements

Payroll Services

3

Monthly Recurring

Monthly Recurring

No. of Headcount

150

Monthly fee (SGD)

Waived

One time Setup Fee (SGD)

Quarterly

Payment

Payroll service for startups include:

  • Understand, design and setup payroll process and configuration

  • Onboard new staff

  • Manage resignations

  • Monthly Payroll processing – single & multiple run

  • Payment Files

  • Customized Reports including GL report

  • Submission to CPF 

  • Self-service - including E-payslip

  • IR8A submission

  • Setup, usage and administration of leave system

  • NS Claims

Payroll Services

4

Ad-hoc Services

Ad-hoc Services

Ad-hoc Payroll services include:

  • Employment Pass Applications 

  • Dependent Pass Applications

  • Letter of Consent Applications