Pivot Technology companies towards Agility & Profitable Partners Relationships
Achieve excellent outsourced process with local customers and partners support at cost-effective fees. Gain full control over your process through SLAs.
Utilising modern cloud based system to provide you the necessary performance metrics to monitor your process on an on-going basis and achieve satisfied customers and partners.
Have a trusted partner to design and build your outsourced processes that gives agility to your business operations.
Best in Class Process at Cost-Effective Pricing for Technology Companies
Accountability
Regular reporting of SLAs performance of service
Reduce Labour Issues
Reduce labor issues with flexible arrangements to reduce costs
Control
Full control of business processes through use of cloud-based systems
Security Requirements
Meet security controls (eg systems, documents, access) and audit requirements
Scaling
Rapid scaling through implementation of flexible workforce
Regional Support
Experience in Support for operations in Asia and SEA region for MNCs
Service Offerings for Technology Companies
Outsourced
1
Sales Collections
Our Sales Collections process involves the "Invoice to Collect" process including:
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Billing & Invoicing preparation
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Statements printing
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Billing and statements sending
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Accounts Reconciliation
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Dispute Resolutions
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Receipting
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SLAs monitoring and performance monitoring
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Monthly reporting and analytics of operations
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Periodic meetings on process improvements
Outsourced
2
Claims & Rebates
Claims and Rebates involves the processing of B2B incentives or promotion rebates for large enterprises for their sales partners including:
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Creation of Sales or Partners Incentives program to drive sales
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Receipt of submission of claims by partners
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Verification against program databases
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Checking for completeness of documents submitted
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Validation against program rules of incentives program
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Flagging inconsistent or fraudulent claims
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Preparation of payment listing to clients
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Preparation of payment files to process e-payments to partners
Outsourced
3
Customer Service
Outsource Customer Service involves helping enterprises with customer feedback and customers issues tracking, monitoring and following up to meet customer satisfaction, including:
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Implementation of award winning customer service solution
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Setup of customers and onboarding into solution
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Setup of customer escalation rules
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Creation of omni-channel for customers interaction (eg email, whatsapp)
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Prioritising, monitoring and flagging customer issues
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Monthly reporting of statistics relating to customers services
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Monthly reporting and analytics of operations
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Periodic meetings on process improvements
Payroll Services
4
Monthly Recurring
No. of Headcount
150
Monthly fee (SGD)
Waived
One time Setup Fee (SGD)
Quarterly
Payment
Payroll service for technology companies include:
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Understand, design and setup payroll process and configuration
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Onboard new staff
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Manage resignations
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Monthly Payroll processing – single & multiple run
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Payment Files
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Customized Reports including GL report
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Submission to CPF
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Self-service - including E-payslip
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IR8A submission
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Setup, usage and administration of leave system
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NS Claims
Testimonial From Clients
Hewlett-Packard Asia Pacific
Wah Ti-King
APJ Claims Operations Manager
We have engaged Melioris as our financial claims processing agency for 4 countries in Asia Pacific, namely Indonesia, Thailand, Philippines and Vietnam. The company has proven itself to be very responsive to HP’s needs and also understanding of HP’s business culture and working environment. We are highly impressed with the professionalism and diligence displayed by Melioris in their provision of BPO services. We value them as an important trusted value-added business partner to our company.
Hewlett-Packard Asia Pacific
Martin Chua
SEA Claims and Compliance Operations Manager
We are impressed by Melioris excellent commitment shown during the transition year. The teams are responsive and professional, matching up with our fast pace environment.
We feel confident relying on Melioris to deliver our stakeholders demands through collaborative efforts. Melioris is also robust in their operation guidelines and procedure where they are able to response and adapt quickly to the multiple management of change requests from HP.
Whois Digital
Chui Fung Yee
Operations Director
Thank you Melioris Team for the great support in our payroll needs. We highly recommend Melioris for its experienced staff, quality service and customer centric solutions.