Pivot Technology companies towards Agility & Profitable Partners Relationships

Achieve excellent outsourced process with local customers and partners support at cost-effective fees. Gain full control over your process through SLAs.

Utilising modern cloud based system to provide you the necessary performance metrics to monitor your process on an on-going basis and achieve satisfied customers and partners.

 

Have a trusted partner to design and build your outsourced processes that gives agility to your business operations.

Technology
 

Best in Class Process at Cost-Effective Pricing for Technology Companies

Accountability

Regular reporting of SLAs performance of service

Reduce Labour Issues

Reduce labor issues with flexible arrangements to reduce costs

Control

Full control of business processes through use of cloud-based systems

Security Requirements

Meet security controls (eg systems, documents, access) and audit requirements

Scaling

Rapid scaling through implementation of flexible workforce

Regional Support

Experience in Support for operations in Asia and SEA region for MNCs

Service Offerings for Technology Companies

Outsourced

1

Sales Collections

Sales Collections

Our Sales Collections process involves the "Invoice to Collect" process including:

  • Billing & Invoicing preparation

  • Statements printing

  • Billing and statements sending

  • Accounts Reconciliation

  • Dispute Resolutions

  • Receipting

  • SLAs monitoring and performance monitoring

  • Monthly reporting and analytics of operations

  • Periodic meetings on process improvements

Outsourced

2

Claims & Rebates

Claims & Rebates

Claims and Rebates involves the processing of B2B incentives or promotion rebates for large enterprises for their sales partners including:

  • Creation of Sales or Partners Incentives program to drive sales

  • Receipt of submission of claims by partners 

  • Verification against program databases

  • Checking for completeness of documents submitted

  • Validation against program rules of incentives program

  • Flagging inconsistent or fraudulent claims

  • Preparation of payment listing to clients

  • Preparation of payment files to process e-payments to partners

Outsourced

3

Customer Service

Customer Service

Outsource Customer Service involves helping enterprises with customer feedback and customers issues tracking, monitoring and following up to meet customer satisfaction, including:

  • Implementation of award winning customer service solution

  • Setup of customers and onboarding into solution

  • Setup of customer escalation rules

  • Creation of omni-channel for customers interaction (eg email, whatsapp)

  • Prioritising, monitoring and flagging customer issues

  • Monthly reporting of statistics relating to customers services

  • Monthly reporting and analytics of operations

  • Periodic meetings on process improvements

Payroll Services

4

Monthly Recurring

Monthly Recurring

No. of Headcount

150

Monthly fee (SGD)

Waived

One time Setup Fee (SGD)

Quarterly

Payment

Payroll service for technology companies include:

  • Understand, design and setup payroll process and configuration

  • Onboard new staff

  • Manage resignations

  • Monthly Payroll processing – single & multiple run

  • Payment Files

  • Customized Reports including GL report

  • Submission to CPF

  • Self-service - including E-payslip

  • IR8A submission

  • Setup, usage and administration of leave system

  • NS Claims

Payroll Services

5

Ad-hoc Services

Ad-hoc Services

Ad-hoc Payroll services include:

  • Employment Pass Applications

  • Dependent Pass Applications

  • Letter of Consent Applications

 

Testimonial From Clients

Hewlett-Packard Asia Pacific

Wah Ti-King
APJ Claims Operations Manager

We have engaged Melioris as our financial claims processing agency for 4 countries in Asia Pacific, namely Indonesia, Thailand, Philippines and Vietnam. The company has proven itself to be very responsive to HP’s needs and also understanding of HP’s business culture and working environment. We are highly impressed with the professionalism and diligence displayed by Melioris in their provision of BPO services. We value them as an important trusted value-added business partner to our company.

Hewlett-Packard Asia Pacific

Martin Chua
SEA Claims and Compliance Operations Manager

We are impressed by Melioris excellent commitment shown during the transition year. The teams are responsive and professional, matching up with our fast pace environment.

We feel confident relying on Melioris to deliver our stakeholders demands through collaborative efforts. Melioris is also robust in their operation guidelines and procedure where they are able to response and adapt quickly to the multiple management of change requests from HP.

Whois Digital

Chui Fung Yee
Operations Director

Thank you Melioris Team for the great support in our payroll needs. We highly recommend Melioris for its experienced staff, quality service and customer centric solutions.