Pivot FMCG companies towards Agility & Profitable Partners Relationships
Achieve excellent outsourced process with local customers and partners support at cost-effective fees. Gain full control over your process through SLAs.
Utilising modern cloud based system to provide you the necessary performance metrics to monitor your process on an on-going basis and achieve satisfied customers and partners.
Getting Best in Class Process at Cost-Effective Pricing for FMCG Companies
Accountability
Regular reporting of SLAs performance of service
Reduce Labour Issues
Reduce labour issues with flexible arrangements to reduce costs
Control
Full control of business processes through use of cloud-based systems
Security Requirements
Meet security controls (eg systems, documents, access) and audit requirements
Scaling
Rapid scaling through implementation of flexible workforce
Regional Support
Experience in Support for operations in Asia and SEA region for MNCs
Service Offerings for FMCG industries
Use outsourced services from a trusted partner. We can help your organization become more agile and be more responsive to business conditions through our services.
Outsourced
1
Sales Collections
Our Sales Collections process involves the "Invoice to Collect" process including:
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Billing & Invoicing preparation
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Statements printing
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Billing and statements sending
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Accounts Reconciliation
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Dispute Resolutions
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Receipting
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SLAs monitoring and performance monitoring
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Monthly reporting and analytics of operations
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Periodic meetings on process improvements
Outsourced
2
Claims & Rebates
Claims and Rebates involves the processing of B2B incentives or promotion rebates for large enterprises for their sales partners including:
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Creation of Sales or Partners Incentives program to drive sales
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Receipt of submission of claims by partners
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Verification against program databases
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Checking for completeness of documents submitted
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Validation against program rules of incentives program
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Flagging inconsistent or fraudulent claims
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Preparation of payment listing to clients
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Preparation of payment files to process e-payments to partners
Outsourced
3
Customer Service
Outsource Customer Service involves helping enterprises with customer feedback and customers issues tracking, monitoring and following up to meet customer satisfaction, including:
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Implementation of award winning customer service solution
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Setup of customers and onboarding into solution
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Setup of customer escalation rules
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Creation of omni-channel for customers interaction (eg email, whatsapp)
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Prioritising, monitoring and flagging customer issues
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Monthly reporting of statistics relating to customers services
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Monthly reporting and analytics of operations
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Periodic meetings on process improvements
Payroll Services
4
Monthly Recurring
No. of Headcount
150
Monthly fee (SGD)
Waived
One time Setup Fee (SGD)
Quarterly
Payment
Payroll service for FMCG companies include:
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Understand, design and setup payroll process and configuration
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Onboard new staff
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Manage resignations
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Monthly Payroll processing – single & multiple run
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Payment Files
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Customized Reports including GL report
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Submission to CPF
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Self-service - including E-payslip
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IR8A submission
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Setup, usage and administration of leave system
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NS Claims
Testimonial From Clients
Johnson & Johnson Vision Care
Chu, Yi-Ching
Finance
The Melioris team displayed excellent commitment to make the transition and go live as smooth as possible. They are flexible and adaptable in the service delivery and actively solicit team’s feedback on improvement areas. The DSO improved dramatically and back on track within 3 months.
Essilor Singapore
Jason Teo
General Manager
In our collaboration with Melioris for the past 3 years, the team has exhibited strong ownership and collaborative spirit. While challenges were faced along the way, the Melioris Team has always been very open and receptive to discuss and quickly put an action in place to resolve issues and has been regarded as a valued partner to our company.
Far Ocean Group
Sim Ley Ting
Assistant HR Manager
It has been a great pleasure to partner with the Melioris Payroll Team for our payroll needs! The team has always reacted well to our dynamically changing business needs. Happy with their professional and personable customer support!
Johnson & Johnson Vision Care
Neo Yuann Shan
CRM Product Manager, Connected Commerce
They have shown dedication in their services throughout from contractual signing to onboarding and execution duties. We appreciate their initiatives taken at times where we may have oversights and their patience in attending to our changing complex approaches across the services we have engaged them for.